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The IUP Journal of Soft Skills

March'11
Focus

Gone are the days when soft skills have been disregarded and shunned by several managers as being irrelevant or unimportant. Be it a technical expert or maverick, or financial wizard,

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The Role and Importance of `Glue People' in Projects
Culture Differences in Leadership
Smooth Talk, Smart Attire, Efficient Practice and a Tinge of Humor: Way to Presentation Skill for Beginners
Developing Positive Habits in the Workplace
A Relative Study on the Impact of Entrepreneurial Training for Women at Bangalore, Karnataka
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The Role and Importance of `Glue People' in Projects

-- Thommie Burström and Mattias Jacobsson

Almost 40 years ago the importance of liaison roles—a way for management to handle an increasing need to process information—was pointed out. The liaison role, which is described as managerial means to achieve coordination amongst different knowledge domains by facilitating communication, has been a subject of extensive interest during the years. Most of this interest has either focused on (1) the liaison position with no decisional authority, formal power, but is formally established, or (2) the integrating manager which is a formal position with recognized formal authority. This paper aims at highlighting the importance of people in projects. Based on a theoretical underpinning of projects as temporary organizations, and the need for project teams to manage interdependent sets of diverse skills and knowledge sets, within a limited time frame, this paper analyses hands-on project work. The analysis is based on two comprehensive in-depth qualitative case studies, one in the construction industry and the other in the truck industry. Both of these cases focus on the actual everyday work of the project participants. In this paper we argue that `glue people' possess specific soft skills such as: the ability to facilitate communication among professional groups, create commitment, and reduce uncertainty. These are all important skills in order to handle the everyday complexity and manage the interdependent sets of diverse skills and knowledge domains present in temporary organizations. The paper concludes that `glue people' share some characteristics of formal liaisons and integrating managers, but that new novel explanations for understanding `glue people' are necessary.

Culture Differences in Leadership

-- Almarie E Munley

This paper is a study of the impact culture has on leadership. It gives a comprehensive review of cultural differences in leadership and emphasizes the importance of understanding cultural differences between countries by examining the work of Geert Hofstede and the GLOBE (Global Leadership Organizational Behavioral Effectiveness). In earlier studies, Bernard Bass (1990) pointed out the different units of analysis in the study of leadership and culture: within and among countries, organizations and groups. In addition, he underscored the importance of understanding cultural differences, between countries. Studies such as Hofstede's and the GLOBE project have shown that the success of the work of one nation's individual in another culture is dependent upon understanding cultural differences, including the variations among attitudes towards and the practice of leadership styles. This article is a summary of the study of leadership in different cultures. The globalization of many organizations and the increasing interdependence of nations make the understanding of culture and its influence on leadership increasingly important.

Smooth Talk, Smart Attire, Efficient Practice and a Tinge of Humor: Way to Presentation Skill for Beginners

-- Rima Namhata

Rules, patterns or be it format, cannot always frame a piece of writing. Articles written can even be beyond the formal structure of writing. This article explains the points of a good presentation. Presentation in any form is nowadays not new to anyone be it class lectures, debates, extempores, group discussions, interviews, sales presentation, etc. The list is endless. Plenty of books and articles have focused on the concept of how to be a good presenter, giving the do's and don'ts. There may be many articles on good presentation skills and other nitty-gritties related to presentation, but this article is just an attempt in smoothening the delivery skills and preparing the content for the newcomers in the world of public speaking or who are habitual presents yet somewhere the phobia lies in a deep corner of the mind. This article is based on experience, books and websites.

Developing Positive Habits in the Workplace

-- Catherine Joseph and Sree Sai Lakshmi

People create their work habits and then it is these work habits which they frame and follow that help them grow at work. Identifying profitable work habits and following them, in order to establish a good work life balance, leads to a successful career. The whole system becomes easier to work, leading to more efficiency. Adopting various good work habits helps one work smarter without working harder. Then, life and work become more balanced and enjoyable.

A Relative Study on the Impact of Entrepreneurial Training for Women at Bangalore, Karnataka

-- U M Premalatha

A great deal of attention has been paid to the subject of entrepreneurship over the past few years, stemming primarily from the discovery by economic analysts that small firms contribute considerably to economic growth and vitality. Realizing the need for training, the government started introducing several programs. There are many training institutes and associations at the State, National and International level, providing effective and proficient training to potential and existing women entrepreneurs. But unfortunately there are very few who are involved in the better utilization of these programs. The problem statement of the research is expressed in terms of research importance, society's apprehensions and scholastic contribution to the discipline. The objective of the research is to conduct a relative study of Association of Women Entrepreneurs in Karnataka (AWAKE) and Regional Vocational Training Institute (RVTI) that imparts training and development programs to women entrepreneurs. Primary analytical research methodology was adopted to carry out the research. Both primary and secondary data are considered and the survey is done by administering the questionnaire to potential and existing entrepreneurs who will be trained and developed at AWAKE and RVTI, Bangalore, Karnataka.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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